Terms and Conditions
Last Updated: 25 August 2026
Welcome to DoctBank. These Terms & Conditions ("Terms") govern your access to and use of the DoctBank website, platform, and related services.
By accessing or using DoctBank, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the platform.
1. About DoctBank
DoctBank is an online healthcare appointment and service-booking platform that connects patients with healthcare providers, including doctors, hospitals, clinics, pathology laboratories, radiology centres, and other healthcare service providers.
DoctBank primarily facilitates the discovery and booking of healthcare services.
DoctBank is not a hospital, clinic, diagnostic laboratory, or medical practitioner and does not itself provide medical diagnosis or treatment unless specifically stated otherwise.
2. Eligibility
You must provide accurate and complete information when creating an account or making a booking.
If you are booking an appointment on behalf of another person, you confirm that you are authorized to provide the information required for that booking.
3. Doctor and Healthcare Provider Information
DoctBank may display information about doctors and healthcare providers, including:
Name
Specialty
Qualifications
Registration information, where available
Clinic/hospital information
Location
Consultation fee
Available appointment slots
Other information provided by the healthcare provider
While DoctBank makes reasonable efforts to maintain accurate information, healthcare provider information may change.
Users should verify important information with the healthcare provider when necessary.
4. Appointment Booking
Patients may search for healthcare providers and available appointment slots through DoctBank.
An appointment is considered successfully booked only after the booking process has been completed and the applicable payment has been successfully processed.
Appointment availability is subject to the schedules and confirmation of the respective healthcare provider.
DoctBank cannot guarantee that a healthcare provider will always be available at the selected time.
5. ₹9 Appointment Booking
For eligible appointments, DoctBank may allow patients to reserve an appointment by paying a ₹9 booking amount.
The applicable booking amount will be displayed to the patient before payment.
Where applicable, the remaining consultation fee is payable directly to the doctor, clinic, or healthcare provider at the time of the visit.
The ₹9 booking amount is a booking/reservation amount and should not automatically be considered the doctor's complete consultation fee.
Any applicable refund or cancellation conditions will be displayed during the booking process and/or described in DoctBank's Refund and Cancellation Policy.
6. Consultation Fees
Healthcare providers may determine their own consultation and service fees.
DoctBank does not control or guarantee the fees charged by independent healthcare providers unless expressly stated.
Patients should review the applicable consultation/service fee before confirming an appointment.
7. Cancellation and Refunds
Cancellation and refund eligibility may depend on:
The time of cancellation
The healthcare provider's cancellation policy
The type of service booked
Whether the appointment has already been completed
Payment gateway or transaction conditions
Users should review the applicable cancellation and refund terms before making a payment.
DoctBank reserves the right to investigate disputed transactions before processing refunds.
8. Doctor/Provider Cancellation
A healthcare provider may need to cancel or reschedule an appointment due to unavoidable circumstances.
In such cases, DoctBank may notify the patient and, where applicable, assist with rescheduling or refund processing according to the applicable policy.
DoctBank does not guarantee that an appointment will never be cancelled or rescheduled by a healthcare provider.
9. Patient Responsibilities
Patients are responsible for:
Providing accurate personal information
Providing a valid mobile number and email address where required
Arriving at the clinic/hospital on time
Following the healthcare provider's instructions
Paying applicable consultation or service charges
Carrying required documents or previous medical records where appropriate
Not misusing the DoctBank platform
Patients should not create fraudulent, duplicate, or misleading bookings.
10. Healthcare Provider Responsibilities
Healthcare providers using DoctBank are responsible for:
Providing accurate professional information
Maintaining valid registration/licensing where applicable
Providing accurate appointment availability
Updating their schedules when necessary
Providing healthcare services in accordance with applicable professional and legal requirements
Maintaining appropriate patient records where legally required
Informing patients of changes to appointments
DoctBank does not control the independent medical decisions or professional conduct of healthcare providers.
11. Medical Disclaimer
DoctBank is primarily an appointment and healthcare-service discovery platform.
Information available on DoctBank should not be treated as a substitute for professional medical advice, diagnosis, or treatment.
Patients should consult an appropriately qualified healthcare professional for medical concerns.
DoctBank does not guarantee any particular medical result, diagnosis, treatment outcome, or recovery.
In an emergency, users should contact the appropriate emergency medical services or visit the nearest emergency medical facility instead of relying solely on DoctBank.
12. Diagnostic and Laboratory Services
DoctBank may facilitate bookings for pathology, radiology, imaging, and other diagnostic services.
The actual diagnostic service is provided by the respective laboratory, diagnostic centre, hospital, or healthcare provider.
Patients should follow the instructions provided by the diagnostic service provider regarding preparation, sample collection, appointment timing, reports, and follow-up.
13. User Account
Users are responsible for maintaining the confidentiality of their account information and for activities performed through their account.
If you believe that your account has been accessed without authorization, you should notify DoctBank as soon as possible.
DoctBank may suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
14. Prohibited Activities
Users must not:
Provide false or misleading information
Create fraudulent appointments
Use the platform for unlawful purposes
Attempt to gain unauthorized access to the platform
Interfere with website security
Upload malicious software or harmful content
Scrape or copy website information without permission
Impersonate another person or healthcare provider
Abuse promotional offers or booking systems
Use the platform to harass healthcare providers, patients, or DoctBank staff
15. Reviews and User Content
Where DoctBank allows users to submit reviews, ratings, comments, or other content, users must provide genuine and lawful information.
Users must not submit:
Fake reviews
Abusive or defamatory content
Personal medical information about another person without authorization
False allegations
Spam
Content that violates applicable law
DoctBank may remove content that violates these Terms.
16. Privacy and Personal Information
DoctBank may collect and process information necessary to provide its services.
This may include information such as:
Name
Mobile number
Email address
Appointment information
Payment/transaction information
Healthcare-related information where required for a requested service
DoctBank's collection and use of personal information is governed by its Privacy Policy.
Users should review the Privacy Policy before using the platform.
17. Payments
Payments made through DoctBank may be processed using third-party payment service providers.
DoctBank does not store complete payment-card information unless expressly stated in its Privacy Policy and permitted by applicable law.
Users agree to provide accurate payment information and authorize applicable charges for services they select.
18. Website Availability
DoctBank aims to keep the platform available and functional, but uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable due to:
Maintenance
Technical problems
Server issues
Network problems
Security incidents
Third-party service failures
Circumstances beyond DoctBank's reasonable control
19. Intellectual Property
Unless otherwise stated, the DoctBank website and its contents, including its logo, branding, design, text, graphics, software, and other materials, are owned by or licensed to DoctBank.
Users may not reproduce, modify, distribute, sell, or commercially exploit DoctBank content without prior written permission.
20. Third-Party Services and Links
DoctBank may contain links or integrations to third-party websites, payment services, healthcare providers, laboratories, hospitals, or other services.
DoctBank is not responsible for the content, availability, privacy practices, or services of independent third parties.
Users should review the terms and policies of third-party services before using them.
21. Limitation of Liability
To the extent permitted by applicable law, DoctBank shall not be responsible for losses arising from:
The medical treatment or advice provided by an independent healthcare provider
Appointment cancellations or delays caused by healthcare providers
Incorrect information supplied by healthcare providers or users
Technical interruptions beyond DoctBank's reasonable control
Third-party payment or service-provider failures
Medical outcomes or treatment results
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
22. Indemnification
To the extent permitted by applicable law, users agree to indemnify and hold DoctBank harmless from claims, losses, liabilities, damages, and expenses arising from:
Violation of these Terms
Fraudulent or unlawful use of the platform
Misuse of another person's information
User-generated content
Violation of the rights of another person or entity
23. Changes to These Terms
DoctBank may update these Terms from time to time.
When changes are made, the updated version will be published on this page with a revised "Last Updated" date.
Continued use of the platform after the updated Terms are published may constitute acceptance of the revised Terms, subject to applicable law.
24. Termination
DoctBank may suspend or terminate access to the platform where a user:
Violates these Terms
Engages in fraudulent activity
Misuses the platform
Attempts to compromise platform security
Engages in unlawful activity
Users may also stop using the platform at any time.
25. Governing Law and Jurisdiction
These Terms shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to these Terms or the use of DoctBank shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable location.
26. Contact Us
For questions, complaints, appointment-related issues, or concerns regarding these Terms, please contact:
DoctBank
Head Office:
Bansdroni, Kolkata, West Bengal – 700070, India
Email: lifelinewr@gmail.com
DoctBank
Making healthcare appointment booking simpler, more accessible, and convenient.