Payment Policy
Payment Policy
Last Updated: 25 August 2026
This Payment Policy explains how payments are made through DoctBank for doctor appointments, diagnostic services, pathology tests, radiology services, and other healthcare-related bookings available on the platform.
By making a payment through DoctBank, you agree to the terms described in this policy.
1. Payments on DoctBank
DoctBank may allow users to make online payments for:
Doctor appointment bookings
Appointment reservation fees
Pathology test bookings
Radiology and diagnostic test bookings
Other healthcare services made available through the platform
The applicable amount will be displayed to the user before the payment is completed.
2. ₹9 Appointment Booking
For eligible doctor appointments, DoctBank may allow patients to reserve an appointment by paying ₹9 online.
The ₹9 amount is a booking/reservation amount and is not necessarily the complete consultation fee.
Where applicable, the remaining consultation fee is payable directly to the doctor, clinic, hospital, or healthcare provider at the time of the visit.
The applicable consultation fee should be displayed to the patient before completing the booking whenever such information is available.
3. Payment Confirmation
An appointment or service booking is considered confirmed only after:
The required payment has been successfully processed; and
DoctBank or the relevant healthcare provider confirms the booking.
After a successful booking, the patient may receive a confirmation through SMS, email, WhatsApp, website notification, or other available communication channels.
Patients should retain their booking/reference number.
4. Payment Methods
DoctBank may provide one or more online payment methods, including:
UPI
Debit cards
Credit cards
Net banking
Digital wallets
Other payment methods supported by the payment gateway
Available payment methods may change from time to time.
5. Payment Gateway
Online payments may be processed through third-party payment gateway providers.
DoctBank may not directly process or store complete card, banking, or other sensitive payment credentials.
Users should review the applicable payment gateway's terms and security information when making a payment.
6. Failed or Unsuccessful Payments
If money has been deducted from the user's bank account or payment method but the booking is not confirmed, the user should contact DoctBank support with:
Registered mobile number
Transaction/reference ID
Date and time of payment
Amount paid
Booking details, if available
DoctBank will investigate the transaction and, where applicable, coordinate with the payment gateway or relevant service provider.
7. Duplicate Payments
If a user believes that the same booking has been charged more than once, the user should contact DoctBank as soon as possible.
DoctBank may verify the transaction records before processing any eligible refund.
8. Consultation Fees
Doctors and healthcare providers may independently determine their consultation or service fees.
DoctBank does not necessarily determine the consultation fee charged by an independent healthcare provider.
Any additional amount payable at the clinic, hospital, laboratory, or diagnostic centre should be paid directly to the respective provider where applicable.
9. Diagnostic Test Payments
For pathology, radiology, imaging, and other diagnostic services, the amount payable through DoctBank will be displayed before the user completes the booking.
Additional services, procedures, or charges requested by the healthcare provider may be subject to separate charges.
Users should confirm the applicable charges with the diagnostic centre when necessary.
10. Cancellation and Refunds
Refunds, where applicable, will be handled according to DoctBank's Refund & Cancellation Policy and the terms applicable to the particular service.
Refund eligibility may depend on:
Time of cancellation
Type of booking
Healthcare provider's cancellation rules
Whether the service has already been provided
Payment gateway conditions
Other applicable terms
Users should review the applicable cancellation and refund conditions before making a payment.
11. Provider Cancellation
If a doctor, hospital, clinic, pathology laboratory, or diagnostic centre cancels a confirmed booking, DoctBank may assist the patient with rescheduling or refund processing where applicable.
The outcome may depend on the specific service and applicable refund policy.
12. Pricing Errors
DoctBank makes reasonable efforts to display accurate prices.
However, if an obvious pricing or technical error occurs, DoctBank reserves the right to correct the error and, where appropriate, cancel the affected booking and process an eligible refund.
13. Taxes and Additional Charges
Where applicable, taxes, service charges, convenience fees, gateway charges, or other applicable charges will be displayed to the user before payment.
The final amount payable should be reviewed before confirming the transaction.
14. Payment Security
DoctBank takes reasonable measures to protect payment-related information.
Users should:
Never share OTPs with anyone
Never share UPI PINs
Never share card PINs
Never share banking passwords
Verify that they are making payments through the official DoctBank website or authorized payment interface
DoctBank will not normally ask users to disclose their banking password, UPI PIN, or card PIN.
15. Fraudulent Transactions
DoctBank reserves the right to investigate suspicious, fraudulent, unauthorized, or abusive transactions.
Accounts or bookings associated with suspected fraudulent activity may be suspended or cancelled, subject to applicable law.
16. Third-Party Payment Services
Payment transactions may depend on third-party payment gateways, banks, card networks, UPI providers, or other financial service providers.
DoctBank is not responsible for delays or failures caused solely by such third-party services, although we may assist users in resolving transaction-related issues where reasonably possible.
17. Changes to Payment Policy
DoctBank may update this Payment Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
18. Contact Us
For payment-related questions, failed transactions, duplicate payments, or booking-payment issues, please contact:
DoctBank
Head Office:
Bansdroni, Kolkata, West Bengal – 700070, India
Email: lifelinewr@gmail.com
DoctBank
Making healthcare appointment booking simpler, accessible, and convenient.