Privacy Policy
Privacy Policy
Last Updated: 25 August 2026
DoctBank ("DoctBank", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, platform, and services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it, and the choices available to you.
By using DoctBank, you acknowledge that you have read and understood this Privacy Policy.
1. About DoctBank
DoctBank is an online healthcare appointment and service-booking platform that connects patients with doctors, hospitals, clinics, pathology laboratories, radiology centres, and other healthcare service providers.
DoctBank may facilitate appointment bookings and healthcare service bookings but does not itself provide medical diagnosis or treatment unless specifically stated otherwise.
2. Information We May Collect
Depending on how you use DoctBank, we may collect different types of information.
A. Personal Information
This may include:
Full name
Mobile number
Email address
Date of birth or age, where required
Gender, where required
Address or location information
Account/login information
Other information voluntarily provided by you
B. Appointment Information
When you book an appointment, we may collect:
Doctor or healthcare provider selected
Clinic/hospital information
Appointment date and time
Booking/reference number
Appointment status
Cancellation or rescheduling information
C. Healthcare-Related Information
Where necessary to provide a requested service, DoctBank may process limited healthcare-related information provided by the user.
This may include information such as:
Symptoms or reason for consultation
Test or diagnostic booking information
Medical documents voluntarily uploaded by the user
Other health-related information necessary for a requested service
We aim to collect only information reasonably necessary for the relevant service.
D. Payment Information
When you make a payment through DoctBank, we may receive information such as:
Transaction ID
Payment status
Amount paid
Payment date
Payment method
Booking associated with the transaction
Payment transactions may be processed through third-party payment gateway providers.
DoctBank does not normally require users to provide their UPI PIN, card PIN, banking password, or payment OTP to DoctBank.
E. Technical Information
When you use our website, certain technical information may be automatically collected, such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Approximate usage information
Date and time of access
Cookies and similar technologies
3. How We Use Your Information
We may use information for purposes including:
Creating and managing your account
Processing appointment bookings
Confirming appointments
Communicating appointment information
Processing payments
Processing cancellations and refunds
Connecting patients with selected healthcare providers
Facilitating pathology and radiology bookings
Providing customer support
Improving our website and services
Detecting fraud, abuse, and unauthorized activity
Maintaining website and platform security
Sending important service-related notifications
Complying with applicable legal and regulatory requirements
Protecting the rights, property, and safety of users and DoctBank
We will not use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
4. Healthcare Information
Healthcare-related information can be particularly sensitive.
DoctBank will seek to limit the collection and use of healthcare-related information to what is reasonably necessary for the relevant service.
Users should avoid submitting unnecessary medical information through general contact forms, chat messages, reviews, or other areas that are not specifically intended for healthcare information.
Where healthcare information is shared with a doctor, hospital, clinic, laboratory, or diagnostic centre, it may be processed by that healthcare provider according to its own privacy practices and applicable legal obligations.
5. How We Share Information
We may share relevant information with third parties when necessary to provide requested services.
These may include:
Healthcare Providers
Information necessary to process an appointment may be shared with the selected doctor, clinic, hospital, laboratory, or diagnostic centre.
Payment Service Providers
Payment and transaction information may be processed through authorized payment gateways and financial service providers.
Technology and Service Providers
We may use third-party providers for services such as:
Website hosting
Cloud infrastructure
SMS
WhatsApp or communication services
Analytics
Security
Customer support
Payment processing
Such providers should only receive information reasonably necessary to provide their services.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or government request.
Business Transactions
If DoctBank is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. We Do Not Sell Personal Information
DoctBank does not intend to sell users' personal information to third parties.
We may use information to operate, improve, and promote our services in accordance with applicable law and this Privacy Policy.
7. Cookies
DoctBank may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Improve website functionality
Understand website usage
Improve performance
Support security
Users may be able to control cookies through their browser settings.
Disabling certain cookies may affect some website functionality.
8. Communications
We may contact users through:
SMS
Phone
Website notifications
These communications may include:
Appointment confirmations
Appointment reminders
Booking updates
Payment notifications
Cancellation or refund updates
Important service notifications
Customer support messages
Where legally required, users may be provided with choices regarding promotional communications.
Service-related communications may still be sent when necessary to provide a requested service.
9. Data Security
DoctBank takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include:
HTTPS/secure connections
Access controls
Authentication mechanisms
Monitoring and security measures
Appropriate data-storage protections
However, no internet-based system can be guaranteed to be completely secure.
Users should also protect their passwords, OTPs, and account credentials and should not share them with others.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing requested services
Maintaining account and booking records
Resolving disputes
Preventing fraud
Meeting legal, accounting, tax, or regulatory requirements
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable law.
11. User Rights and Choices
Subject to applicable law, users may have rights regarding their personal information, which may include:
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion where legally permitted
Withdrawing consent where processing is based on consent
Raising a complaint or grievance
Requesting information about how personal data is processed
Requests may be subject to identity verification and applicable legal limitations.
12. Children's Privacy
DoctBank is not intended to encourage children to independently create accounts or make healthcare decisions without appropriate parental or guardian involvement.
Where a booking is made for a child, the parent or legal guardian should provide the required information and use the platform responsibly.
Where applicable law requires parental or guardian consent for processing a child's information, DoctBank will follow the applicable requirements.
13. Third-Party Websites
DoctBank may contain links or integrations to third-party websites and services.
This Privacy Policy does not apply to the privacy practices of third-party websites.
Users should review the privacy policies of those services before providing information.
14. Healthcare Provider Privacy
Doctors, hospitals, clinics, pathology laboratories, radiology centres, and other healthcare providers using DoctBank may independently collect and process patient information.
Their handling of information may be subject to their own privacy policies and applicable healthcare and data-protection obligations.
Patients should contact the relevant healthcare provider for questions about information collected directly by that provider.
15. Payment Security
Payments may be processed by third-party payment gateways.
DoctBank does not normally request users':
UPI PIN
ATM PIN
Card PIN
Banking password
Payment OTP
Users should never share such credentials with anyone claiming to represent DoctBank.
16. Fraud and Security Monitoring
We may process certain information to detect:
Fraudulent bookings
Fake accounts
Payment abuse
Unauthorized access
Platform misuse
Security threats
Accounts or transactions associated with suspected fraud may be investigated or restricted, subject to applicable law.
17. Data Breach and Security Incidents
If DoctBank becomes aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable law and our incident-response procedures.
Where notification is legally required, we will make the required notifications within the applicable timeframe.
18. Changes to This Privacy Policy
DoctBank may update this Privacy Policy from time to time.
When we make changes, we will publish the updated version on this page and update the "Last Updated" date.
Users are encouraged to review this page periodically.
19. Grievances and Privacy Questions
If you have a privacy question, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact DoctBank.
DoctBank
Head Office:
Bansdroni, Kolkata, West Bengal – 700070, India
Email: lifelinewr@gmail.com
20. Consent
Where consent is required by applicable law, DoctBank will seek consent before processing personal information for the relevant purpose.
Where processing is necessary to provide a service requested by the user or is otherwise permitted or required by applicable law, processing may occur on the applicable lawful basis.
By using DoctBank, you acknowledge that you have read this Privacy Policy.
DoctBank
Making healthcare appointment booking simpler, accessible, and convenient.